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Operations Coordinator

Operations Coordinator

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Operations Coordinator

  • Location:

    London

  • Sector:

    HR & Office, Operations

  • Contact:

    MSI Careers

  • Salary:

    Negotiable

  • Job type:

    Permanent - full time

  • Contact email:

    careers@msigroupltd.com

  • Job ref:

    MSIClinOps_1629965049

  • Published:

    about 1 month ago

Hours - 7.45am to 5pm

Days - Monday to Friday

Rate - £neg

Duties:

  • To oversee the daily operation of our boutique styled COVID Testing Clinic in Chelsea. To provide excellent customer service to our clients ensuring they feel reassured and safe.
  • To support the nursing staff taking swabs and take full responsibility for ensuring the samples reach the lab in a timely manner and results are issued on immediate receipt.
  • To complete all admin tasks, resolve problems as and when required, ideally tackling any issues before they may arise.
  • To ensure the clinics are clean and maintained to an excellent standard adhering to strict infection control procedures.
  • To work as part of the operations team, to manage the clinic email inboxes responding effectively to queries and questions from clients.
  • To answer calls and walk in queries from clients and prospective clients, providing expert advice regarding COVID testing for travel.
  • To manage online bookings portal.
  • To register tests on lab portals.

Requirements:

  • Have experience of working in a public facing role.
  • Have amazing administration and attention to detail skills.
  • To be able to problem solve effectively and think on your feet.
  • To be able to utilise various IT platforms and packages.
  • To be a quick learner.
  • Be an expert in providing welcoming and warm customer service.
  • Willing to go the extra mile.